Returns

If an item does not meet your satisfaction, please call us for return instructions at (616)252-9110 within 30 days of receipt. Please do not ship a return before speaking with us first. We will provide you with a return address and any necessary return authorization numbers. Return shipping charges are to be paid by the customer.

Items must be returned in their original shipping container. Please pack carefully. Merchandise must be clean, unused, damage free and in resalable condition for full credit to be issued. Any products covered with a protective laser film coating cannot be returned once the coating has been partially or fully removed. A 20% restocking fee may be assessed on items that do not meet our standards.

Credit is typically issued in the original form of payment. For example, if you paid using a credit card, you will see the return amount credited to your credit card once the return is processed. We do not refund shipping charges.

 

Damaged Shipments

If you receive an item that is damaged in transit, please call us within 48 business hours of receipt at (616)252-9110.

We insure your shipment against damage in transit. If your shipment shows any sign of visual damage, it should be noted on the freight bill or receiving ticket and signed by the driver at the time the delivery is made. If damage to your shipment is concealed and not visible until the carton is opened, please keep all of the packing materials and the original carton. You may be asked to provide photos of the package.